Returns & Exchanges

At Kumi, we want you to love every piece you wear, so we offer a seamless 30-day return policy for all unworn items in their original packaging. Whether the fit isn't right or you've changed your mind, we are here to ensure your shopping experience remains effortless.

1

Initiate Your Request

Visit our online returns portal with your order number and email address to select the items you wish to send back.

2

Prepare the Package

Securely pack your items in their original Kumi packaging, ensuring all tags are attached and the garment is in its original condition.

3

Ship It Back

Affix the prepaid shipping label provided in your email to the outside of the box and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our team inspects your return, we will process your refund or exchange within 5-7 business days to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing